Sunlight hair offers 100% human hair without any chemical fiber components and animal hair. Each product needs to be cleaned 32 times to ensure that the hair is healthy and pollution-free. You can rehandle your hair at will, such as perm, hair dyed without worrying about any damage to your hair. The hair of raw materials mainly from 4 countries, Brazil, India, Peru and Malaysia. These different countries‘ hair is slightly different, they will meet different preferences.
Over the past 7 years, Sunlight Hair in Ali aliexpress, Amazon and other platforms are formed on the online store, there are also 3 physical stores in New York and Atlanta, and we are planning to set up stores more than 10 in the United States next year, our website positioning in middle-end and high-end products, have an independent website service team, provide policy of no reason to return within 30 days . we firmly believe that, whether you are old customers and new customers, you will fall in love with our best service and buying experience .
Sunlight Hair promises to offer 30 days return. If you are not very satisfied after receiving your hair, you could return it.
In case of one of the following conditions, Sunlight Hair will not accept the return or replacement of a product:
1. The product was not sold by Sunlight Hair.
2. The product has been used, except for any quality problem.
3. The product's quality problem arose from non-normal use and improper safekeeping.
4. The product is damaged due to the customer's personal reasons (such as dimension modification by oneself or long-time wear), improper safekeeping and fair wear and tear.
5. The product's quality problem was caused by unauthorized repair, misuse, negligence, accident, alteration and incorrect installation, or if the label or the false proof mark is torn up or altered, the changing or refunding request will be refused.
6. Products with gifts, composite products, gift bags and other products in the kit cannot be partially refunded.
7. If the customer directly sends the commodity back to Sunlight Hair without applying to the mall for refunding application, Sunlight Hair will not undertake the safekeeping, re-delivery or refund obligations. When necessary, the mall has the right to dispose the detained commodity.
1. When you apply for returning and/or replacing the product, please contact seller first, if issue isn't addressed, then plaese contact our customer service center and Sunlight Hair will offer warm-hearted service to you.
2. Please make sure that the replaced and returned product package stays the same as it was initially sold. In case of any gifts, please return the gifts together with the product.
3. If you only send back partial products within the kit, we cannot handle the return service until you send the remaining products back.
4. If you asked for an invoice when purchasing the product, please return the invoice together with the product back. In case of loss the invoice, we may not conduct the return service.
5. All the products to be returned must be properly packaged (including filling materials and an outer box or outer bag), and you may use the packaging materials used by seller during the delivery. Meanwhile, please input enough filling materials in the parcel so as to avoid the collision or scattering of small items in the parcel.
Refund and freight charge back policy:
1. If the return/replacement is due to reasons which are the responsibility of seller (such as wrong delivery and product quality problem, etc.), Sunlight Hair will bear the freight charge. If the return/replacement is due to customer's own reasons (such as customer's dislike or unfit size), the customer will bear the freight charge on his/her own.
2. The time limit for handling the refund is within 3 working days from the date of receipt of the returned product from the customer (the date of signing for the returned package), and then the refund will be transferred to the specific account you paid for the order in Sunlight Hair.
1.Why I did not receive refund after I see Refund Completed on the order detail page?
Please note that Refund Completed means that Sunlight Hair has completed the refund process from our side. Then, the refund process should be followed up by your correspondent bank or card issuer. Some bank or card issuer may need time for fund settlement circle. Normally, it will take 7 to 15 business days for you to get the refund after the order status is finished.
If you are still unable to receive the refund after the timeline above, please directly contact your correspondent bank or card issuer for more information.
2.Why the money I receive is less than the original refund amount?
Sunlight Hair service is free to buyers and Sunlight Hair does not charge any fees for any transactions.
The following fees are unable to be covered by Sunlight Hair:
<1>.The foreign currency fee which was absorbed by your correspondent bank or card issuer
<2>.The commission absorbed by your correspondent bank or card issuer for each transaction
<3>.The floating exchange rate
Please contact your bank for further information regarding the amount.
3.Can Sunlight Hair expedite the refund process?
No, Sunlight Hair cannot expedite the refund process. The refund is processed by bank system automatically and it is not processed manually. Therefore, it is out of scope to expedite the process. Please wait with patience.
4.My card has been expired or stolen, can you return the money to a new card?
The refund is processed automatically by the system after the order is finished. To protect your fund, the refund can only be returned to your original card.If this happens, please contact your bank as soon as possible. Your correspondent bank will help you walk through the process.
5.Can Sunlight Hair transfer my refund to a new order?
The refund is processed automatically by the system after the order is finished. To protect your fund, the refund can only be returned to your original payment account.
It is out of our scope to transfer the refund to another transaction.